AI Is Reshaping the Sales Experience Especially for SMBs

In this episode, host Taylor Baker sits down with Joe Gagnon, CEO and founder of Raynmaker, to discuss how AI is reshaping the sales experience especially for small and medium-sized businesses that need consistent, high-quality customer conversations without adding headcount.

What You’ll Learn

• Why small and medium-sized businesses are uniquely positioned to benefit from AI-driven sales support
• How to turn sales from an “ambiguous and mysterious” art into a more repeatable, trackable process
• What an autonomous AI sales workflow can do from answering questions to capturing details and updating a CRM
• Why “considered purchases” require education and clarity, not pressure, and how AI can support that journey
• How to build and refine an AI voice/personality that still feels human and on-brand (including rapid iteration based on feedback)
• The value of using real customer conversations to improve messaging, tone, and outcomes over time
• How AI can shift leverage toward the customer by giving them better information and a smoother buying experience
• The leadership mindset Joe recommends for this moment: stay open-minded, lead with intention, and focus on serving people well

Throughout the episode, Joe makes the case that the real promise of AI in sales isn’t gimmicks it’s helping businesses show up reliably for customers, deliver better conversations at scale, and build trust through consistency and clarity. He and Taylor also explore how founders can approach this wave of change with curiosity, responsibility, and a commitment to creating meaningful outcomes for both customers and communities.

To learn more about Joe Gagnon and their work - Learn More About Raynmaker

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