Answer Capture for
Answer Capture Security Services

Dispatch is on tonight's routes.
Every contract inquiry still captured.

Experience It(914) 344-6119
Answer Capture

What happens on every call.

We answer every contract inquiry call immediately, while your dispatchers stay focused on active officer deployments
We educate the caller on your patrol, dedicated officer, and monitoring capabilities
We qualify property type (HOA, apartment community, commercial building, retail, event venue), service interest, property size, current security situation, urgency, and decision-maker authority
We flag commercial and event security inquiries for priority follow-up: your highest-value contracts
We summarize and send your operations manager a complete contract inquiry brief instantly
You call back ready to close a recurring contract, not gather basic information
$42K
Annual value of a single residential HOA patrol contract at $3,500/month. One recovered inquiry covers Raynmaker's annual cost entirely.
78%
of customers hire the first service company to respond. In security evaluations, first to answer professionally advances to the RFP stage.
85%
of callers who reach voicemail never call back. For high-value security contract inquiries, voicemail is a rejection.

The security company that answers first wins the contract. The one that calls back Monday morning starts from a deficit they never recover from.

The HOA Board Call

Your dispatcher is coordinating 25 active officer deployments at 10pm when an HOA property manager calls about a patrol contract for 400 homes. The dispatcher cannot stop to take a sales inquiry. The call goes to voicemail. That contract, worth $42,000 per year, signs with a competitor before morning.

With Raynmaker, contract inquiry calls are answered immediately 24/7. Your dispatcher stays focused on operations. The lead brief arrives in your inbox before the night is over.

The After-Hours Incident

A residential community board calls after a break-in at 11pm. They're calling three security companies right now. The first to answer gets the contract. The ones who call back Monday morning start from a credibility deficit that is very difficult to overcome.

With Raynmaker, after-hours security inquiry calls are answered immediately. Urgency is captured and your on-call manager receives an instant SMS alert so you respond while the prospect still needs an answer.

The Commercial RFP

A facility manager evaluating security vendors for a 200,000 square foot office complex reaches out to five vendors for preliminary conversations. The vendors who respond first and professionally advance. The ones that go to voicemail are eliminated before a single proposal is written.

With Raynmaker, commercial inquiry calls are answered immediately, the prospect's requirements are captured, and your sales lead receives a complete profile ready for a consultative callback.

The Event Security Deadline

An event planner needs 10 security officers confirmed for next Saturday's corporate event. They're calling three companies right now. This is a $25,000+ single-event contract with a hard deadline. Voicemail means they've already found someone else.

With Raynmaker, event security inquiries are captured with a full event brief including date, attendance, venue, and officer count, so your team responds with a confirmed proposal before the deadline passes.

How It Works

From the first ring to a complete contract brief in your hands.

01
Contract inquiry answered immediately

Raynmaker answers every inbound call on the first ring, 24/7 including evenings, weekends, and holidays. The caller hears your company name and a professional response. In security, an unanswered phone is the first signal of operational unreliability.

02
Residential or commercial inquiry qualified

The agent identifies inquiry type in the first 60 seconds. Residential inquiries get a patrol-focused intake. Commercial inquiries are flagged as high-value B2B prospects with property type, officer count, and decision-maker authority captured.

03
Complete contract inquiry brief delivered

An instant SMS delivers the full prospect profile to your operations manager or owner. Residential and commercial inquiries are clearly separated. Event security inquiries are flagged as urgent. Your team calls back prepared to close, not to gather basic information.

The Products
Answer Basic
$100
/mo
Stop missing contracts. Start capturing every inquiry.
Every unanswered call while dispatch manages active deployments is a recurring contract that signs with your competitor. Answer Basic covers every inbound call 24/7 so no opportunity goes to voicemail.
  • → 100% inbound call answer rate, 24/7/365
  • → Custom voice configuration: your personality, tone, and brand
  • → Caller name, number, and contact info captured on every call
  • → Human escalation configurable for your business needs
  • → SMS link to schedule appointments on your calendar*
  • → Portal: recordings, transcripts, summaries, and performance data*
Answer Qualify
$299
/mo, billed annually
Every contract inquiry qualified before you call back.
Raynmaker qualifies every caller's property type, service needs, and contract scope, then delivers a complete prospect profile before your first callback. Your commercial sales lead arrives prepared, not starting over.
  • → Everything in Answer Basic, plus:
  • → 7–10 custom qualifying questions tailored to your intake process
  • → Residential vs. commercial routing with different intake flows
  • → Event security inquiries flagged with full event brief captured
  • → Complete prospect profile delivered before your first callback
  • → Analytics dashboard: key metrics surfaced, summaries routed to your inbox*
  • → Outbound SMS and calling: instant outreach to web form submissions*

Includes 1,000 inbound call minutes per month. *Outbound add-on: $49/month plus usage.

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